Authentic and Meaningful Skin Care

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Shipping

Shipping

REMEDICA ships to all international destinations. In general we do not guarantee shipment confirmations / insurance to Indonesia, African, and some countries of South America. If you have any questions relating to these destinations please contact us directly by email for clarification.

National Postage and Courier Services

REMEDICA uses 2 forms of delivery to Australian destinations:

  1. Australia Post ( Physical Street Address, PO Boxes, Locked Bags etc). Tracking information on request can be sent via email confirming route.
  1. SENDLE courier services (Physical Street Address ONLY). All tracking is sent automatically via customer’s provided email address. please ensure your email address is correct for this information.

Once your order has been submitted a confirmation of your order will be sent by email and usually an estimated time of fulfillment (from receiving order – preparation – dispatch from our warehouse). In some circumstances (such as national or regional delays in postage or delivery services) this estimate may change or be inaccurate.

International Shipping/Orders

REMEDICA uses 1 form of delivery to International destinations:

  1. Australia Post ( Physical Street Address). Tracking information on request can be sent via email confirming route. Please ensure your address details are clear and correct. Please also include contact phone number for delivery assistance.

Confirmed international orders will usually be dispatched within 2-3 Business Days from confirmation/authorization.

Customs and Duties: All customs and import duties are applied when your shipment reaches the destination country. Unfortunately, we have no control over these charges and we cannot estimate them due to rate fluctuations according to location. All customs and import fees are solely your responsibility and will not be refunded by REMEDICA. If applicable please contact your local customs office for details on how charges will be applied in your area.

Please note: Perfume and volatile goods cannot be shipped internationally.

Shipping Preferences : We recommend that all orders clearly nominate the delivery address IF different from the billing address. Please also remember to leave any specific instructions for delivery in the comments section of your order.

Shipping prices are based on destination, class of shipping service and gross weight of product. We do not include handling fees (postage boxes, envelopes etc) in our costing. We only charge for the total weight of your purchased products e.g a single signature organic soap will be averaged out to 0.250g and if purchasing (5) then the total weight will be quoted as 5 x 0.250g etc.